Privacy Policy

ThriveCollaborativeCare.co.uk

Last updated: January 2026

At Thrive Collaborative Care, we are committed to protecting your privacy, treating your information with respect, and being transparent about how we use it. Our approach to data reflects our trauma‑informed, relational, and restorative values, prioritising safety, clarity, and trust in every interaction.

This Privacy Notice explains how we collect, use, store, and protect your personal information when you visit our website, engage with our services, apply for a role, or are referred to us by a Local Authority.

1. Who We Are

Thrive Collaborative Care Ltd

Website: (thrivecollaborativecare.co.uk in Bing)

We provide children’s residential care with the North East of England , & staff training, and consultancy services across the UK.

As a data controller, we are responsible for deciding how your personal information is used and ensuring it is handled lawfully.

2. What Information We Collect

We may collect the following types of information:

Information you provide directly

• Name

• Email address

• Phone number

• Enquiry details

• Job application information (CVs, references, qualifications)

• Any other information you choose to share

Information collected automatically

• IP address

• Browser type and version

• Device information

• Pages visited

• Cookies and tracking data

Information provided by third parties

Including information shared by:

• Local Authorities

• Social workers

• Partner agencies

• Commissioning organisations

Sensitive information

Where necessary and lawful, we may process:

• Health information

• Safeguarding information

• Behavioural or risk assessments

• Ethnicity or cultural background

• Education and care history

This information is handled with the highest level of confidentiality and security.

3. Young People’s Data (Including Local Authority Referrals)

As a children’s residential care provider, we receive and process personal information about young people referred to us by Local Authorities.

What we collect

Local Authorities may share:

• Personal details (name, age, date of birth)

• Social care records

• Education information

• Health and medical information

• Risk assessments

• Behavioural information

• Family background

• Legal status (e.g., Section 20, Care Order)

Why we collect it

We process this information to:

• Assess suitability for placement

• Develop safe and effective care plans

• Meet statutory safeguarding duties

• Comply with Children’s Homes Regulations

• Ensure the wellbeing and safety of the young person

• Communicate with Local Authorities and professionals

Lawful basis

Our lawful bases include:

• Legal obligation

• Public task

• Vital interests

• Legitimate interests

Retention of children’s records

Under the Children’s Homes (England) Regulations 2015, we are legally required to retain children’s case records for 75 years from the date of birth.

We may return copies of records to the placing Local Authority when a child leaves, but we must retain our own copy to meet statutory requirements.

4. Consultancy Work

Thrive Collaborative Care provides consultancy, training, and advisory services to external organisations.

What data we process

Depending on the nature of the consultancy, we may process:

• Contact details of commissioning organisations

• Staff information (names, roles, emails)

• Case information shared for training or advisory purposes

• Organisational documents or assessments

How we use consultancy data

We use this information to:

• Deliver consultancy services

• Provide reports, recommendations, or training

• Communicate with commissioning organisations

• Maintain contractual and financial records

Lawful basis

• Contractual necessity

• Legitimate interests

• Consent (where sensitive case information is voluntarily shared)

Retention

• Contractual and financial records: 6 years

• Case materials: anonymised or deleted once work is complete unless otherwise agreed

5. How We Use Your Information

We use your information to:

• Respond to enquiries

• Process job applications

• Provide residential care

• Deliver consultancy and training

• Improve our website

• Maintain security

• Meet legal and regulatory obligations

6. How Long We Keep Your Information

We retain personal data only for as long as necessary:

Members of the Public

• Unsuccessful job applicants: 6 months after the recruitment process ends

• General enquiries: up to 12 months

• Consultancy clients:

• Contractual records: 6 years

• Case materials: deleted or anonymised once work is complete unless otherwise agreed

Children and Young People

We are legally required to retain children’s case records for 75 years from the date of birth, even after returning copies to the Local Authority.

7. How We Store and Protect Your Data

We use secure systems, encryption, access controls, and staff training to protect your information. Data is stored only for as long as necessary and in accordance with UK GDPR.

8. Sharing Your Information

We do not sell your data.

We may share information with:

• Local Authorities

• Regulatory bodies (e.g., Ofsted)

• Health and education partners

• Emergency services

• Trusted service providers

• Recruitment platforms (for applicants)

All partners must comply with UK GDPR.

9. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Request correction

• Request deletion

• Restrict or object to processing

• Withdraw consent

• Request data portability

10. Children’s Data

Children’s data is handled in line with:

• Children’s Homes Regulations

• Safeguarding legislation

• UK GDPR

This data is treated with exceptional care and confidentiality.

11. Cookies and Tracking

Our website may use cookies to improve functionality and analyse traffic. You can manage cookies through your browser settings.

12. Changes to This Notice

We may update this notice periodically. The latest version will always be available on our website.

13. Contact Us

Thrive Collaborative Care Ltd

Email: info@thrivecollaborativecare.co.uk